This Is A Great Book – Read It!

I bought The Elephant and The Dragon: The Rise of India and China and What It Means for All of Us watching Author Robyn Meredith on a Charlie Rose interview last summer. It was a great interview and the next day I went to the bookstore 2 days later to buy it – and all the copies in the local surrounding bookstore were literally sold out (I asked the store manager check around for me).

Well researched, organized and written, Ms. Meredith has taken a complex topic and added just a little-more-than-sufficient detail into the historical context, that provides a great foundation for understanding contemporary realities. Her review of China strongly correlated with what I knew, and her review of India was enlightening.

I think it's a great introductory / intermediate text on the subject of outsourcing in general, and with respect to these two nations in particular. For more on Outsourcing and the role that India has created for itself in this industry, I still strongly recommend Bangalore Tiger by Steve Hamm. These are good companion texts - enjoy!

Shameless Self Promotion - GDC08 - Check It Out!!!

If you have ANYTHING to do w/the gaming industry, you've got to check out and attend GDC! it is THE place to be (E3 and it's ilk are SOOO over-rated).

Plus, as an added bonus...I've finally succumbed to all of the requests & peer pressure - I'll be speaking this year on Outsourcing in the gaming industry, with several of my colleagues. It'll be awesome and great fun, to be sure.

(I think this is the first time I've given a presentation that was BEFORE lunch, and not after...my, the natives will be restless. At least I'm not the last presentation before the bar opens...)

Come learn what to avoid in your next outsourcing situation. Trust me - these lessons can be learned and applied REGARDLESS of what industry in which you happen to find yourself.

Plus, there's lots of weird people here and they're a BLAST to hang out with!

CHECK IT OUT!!!!!!!!

Easy, Entertaining, Informative Read - Check It Out!

One of my favorite books of the last 12 months is Bangalore Tiger by Steve Hamm. I bought it when it first came out and couldn't put it down. Well written, it describes Indian Outsourcing firm Wipro (specifically) and gives a detailed review of what's behind Outsourcing / Globalization (in general). I definitely recommend reading it. I'd consider it required reading for anyone providing Outsourcing services to customers, and am disappointed when I see that it's lessons aren't applied.

One of the best takeaways I enjoyed is how Wipro pragmatically applied disciplined approaches to production and quality, and saw great results. Were there failures & setbacks in their approach? I'm sure - but they learned from them and re-adjusted their approach. The examples they highlighted really aligned with what I have seen first-hand from Wipro consultants CMM, Six Sigma and Lean Sigma provide a good framework and set of tools (much like ITIL does), but it takes some skill to understand when and how to apply what tools for what effect.

There are other great points conveyed throughout various chapters in the book - "Growth: Keep a Thousand Fires Burning", "Adopt Ultrastrict Ethics to Build a Sterling Brand", "Reward Employees with Recognition and Respect", "Measure Everything Constantly", "Plan Three Years Ahead to Prepare for Rapid Growth", "Adopt the Best Ideas, Then Make Them Your Own Way", "Be Obsessive About Customers"...and there are others...

It's not so much that there were a lot of new or novel insights in the book - and that's the point! Much of what I read I have read before elsewhere - and so has Wipro. Wipro has tried, applied and "refried" these ideas to affect a positive force for consistent growth at their company, growing from $500 Million USD in 2000, to realizing a market capitalization of more than $20 Billion USD 6 years later - surpassing EDS' market capitalization of $13 Billion at that time (now at $10.91 Billion USD, as of this writing).

"We have a feeling that the platform we're on, offshoring, with price arbitrage, is a burning platform. It's only good for a few more years," says Chief Strategy Officer Sudip Nandy. "We need to do things differently to compete against international competition." (p. 69)

Well said, and a point that is easily lost on American Nationalists worried about "offshoring of work" - which (I believe) is itself a myopic, misanthropic term that prejudices the speaker into an inaccurate way of thinking about how the nature of work is changing.